Classic Auto Group Galveston Buick GMC

Our Reviews

Angela G|2025 GMC Terrain

Confirmed Sales Customer

8/25/2025

Mina had so much patience, paid attention to detail, listened to my wants and needs, and delivered just what I was looking for. Not once did I feel pressured during my search and I will definitely recommend Mina to friends and family!

MINA BAHER

8/29/2025

Thank you for allowing Mina to assist you with your vehicle needs. We appreciate the opportunity to assist Thank you for your business

Business Response

TEXAS CITY, TX

Andrea P|2025 Chevrolet Trax

Confirmed Sales Customer

9/10/2025

Kathleen Robins took excellent care of me! She went above and beyond to give me an amazing experience.

KATHLEEN ROBINS

9/12/2025

Thank you for allowing Kathleen to assist you, we look forward to helping you again when you need it.

Business Response

LEAGUE CITY, TX

Charmarie R|2025 GMC Terrain

Confirmed Sales Customer

9/8/2025

Everything was easy and done online and over the phone for the most part. I went to the dealership, test drove the vehicle and signed off in less than an hour. Salesman Balli was awesome.

KEITH BALLI

9/12/2025

Thank you for allowing Keith to assist you when you were in on the your new Terrain Enjoy it and let us know if you need anything in the future

Business Response

GALVESTON, TX

Michael S|2024 Chevrolet Trax

Confirmed Service Customer

9/8/2025

Quick service and clean facility

9/12/2025

Thank you for allowing Aaron to assist you when you were in our service department, we greatly appreciate it

Business Response

FRIENDSWOOD, TX

Cheryl T|2022 GMC Terrain

Confirmed Service Customer

9/8/2025

I brought my car in for an iol change, but they found the filters were down to 20 percent so I had them replaced. Thank you for the thorough check up.

9/12/2025

Thank you for allowing Aaron to assist you when you were in our service department, we greatly appreciate it

Business Response

GALVESTON, TX

Steven A|2022 Chevrolet Equinox

Confirmed Service Customer

9/12/2025

People were real friendly

9/29/2025

Thank you for allowing Classic and Ned assist you with your service appointment, we greatly appreciate it

Business Response

GALVESTON, TX

Walter M|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

9/29/2025

The absolute best buying experience with Randall

RANDY MCCOY

9/29/2025

Thank you for your repeated business over the years.

Business Response

ALVIN, TX

Howard B|2020 Chevrolet Corvette

Confirmed Service Customer

10/8/2025

Always great service at Classic. They go the extra mile to help take care of their customers.

10/20/2025

Thank you for your five star review and for shopping local we appreciate your business

Business Response

GALVESTON, TX

Jerome W|2026 GMC Sierra 1500

Confirmed Sales Customer

10/8/2025

No negative thoughts, all positive

KATHLEEN ROBINS

10/20/2025

Thank you for your positive comments. We greatly appreciate them.

Business Response

ALVIN, TX

Lindsay T|2026 GMC Acadia

Confirmed Sales Customer

10/20/2025

The moment I went in I immediately felt welcomed and not pressured the entire time. Told Mina exactly what I was looking for before arriving and he made sure to communicate the process from start to finish. I had a vehicle to trade in that I had high miles (almost 200K) and he got me 4 times more than what I was offered at Gay GMC - and definitely more than what I was expecting in general. Gay GMC was quoting over $1K payments as a base (including $15K as a down payment) - Galveston got me at $900 that included the full coverage package and only $10K down. Left with my first "mom car" and happy that it wasn't going to break the bank. Highly recommend Mina at the Classic Galveston dealership!

MINA BAHER

10/20/2025

Thank you for allowing Mina to help you. We greatly appreciate your business at Classic Auto Group GALVESTON.

Business Response

PEARLAND, TX

Carolyn S|2026 Buick Enclave

Confirmed Sales Customer

10/20/2025

Arthur Mitchell is one of the best salesmen!

ARTHUR MITCHELL

10/20/2025

Thank you for allowing Arthur to help you with your purchase. We greatly appreciate your business at Clasic Auto Group GALVESTON.

Business Response

GALVESTON, TX

Benito Q|2025 Chevrolet Blazer EV

Confirmed Sales Customer

8/24/2025

Overall it was a good experience. Steve was very helpful and knowledgeable. I only wish the paperwork would be less time consuming

STEVE GILBREATH

8/23/2025

Thank you for your comments about Steve and we are glad he was able to assist you. Unfortunately, we have to make sure that all of the required paperwork that is required by the manufacturer and the state are done properly. We will certainly look into your situations to see how we can speed things up for future customers

William H|2025 Chevrolet Suburban 1500

Confirmed Service Customer

9/24/2025

Got the job done at the appointed time

9/29/2025

Thank you for allowing Classic and Aaron to assist you with your service appointment, we greatly appreciate it

Business Response

GALVESTON, TX

Vernon K|2025 GMC Sierra 1500

Confirmed Service Customer

10/10/2025

Great Service

10/20/2025

Thank you for your five star review and for shopping at Classic Auto Group GALVESTON

Business Response

TEXAS CITY, TX

James C|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

11/10/2025

my salesman was Steve Gilbreath. he was excellent. he probable spent 4 or 5 hours helping me buy this truck. he was very patient . he is a professional. thanks you SYEVE

STEVE GILBREATH

11/11/2025

Thank you for allowing Steve to assist you on getting the perfect truck. We appreciate your business at Classic Auto group Galveston

Business Response

BAYOU VISTA, TX

Jose M|2017 GMC 1500 Sierra

Confirmed Service Customer

8/24/2025

The service advisor he was on point

8/29/2025

Thank you for allowing Ned to assist you with your recent service visit. We appreciate your business

Business Response

GALVESTON, TX

Ranzy M|2025 Chevrolet Silverado 1500

Confirmed Service Customer

9/12/2025

I was very disappointed that after purchasing a brand new expensive truck being told that there was no loaner vehicles available and it would be two weeks before they could even look at the truck after getting a critical warning message

9/12/2025

we certainly apologize that we didn't have any rental units when you came in. I spoke with the employees to make sure that we get the current one in and out as quickly as possible.

Business Response

GALVESTON, TX

Mamie G|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

9/15/2025

Ok

9/29/2025

Thank you for allowing Classic and Ned assist you with your service appointment, we greatly appreciate it

Business Response

GALVESTON, TX

Sandra K|2025 Chevrolet Equinox

Confirmed Sales Customer

9/17/2025

This is the third car we’ve purchased from CLASSIC AUTO Grupe and Galveston most especially Royce Seay. It’s been a pleasurable experience every single time! I even sent my granddaughter down and she bought a vehicle a couple of years ago also.

ROYCE SEAY

9/29/2025

Thank you for allowing Classic and Royce to assist you with picking out your Equinox, we greatly appreciate it

Business Response

ALVIN, TX

Darrell H|2025 Chevrolet Equinox

Confirmed Sales Customer

9/23/2025

Joyce is the greatest

ROYCE SEAY

9/29/2025

Thank you for allowing Classic and Royce to assist you with picking out the new Equinox, we greatly appreciate it

Business Response

TEXAS CITY, TX

Diane G|2018 Buick Encore

Confirmed Service Customer

11/16/2025

always a welcome group when you arrive for service or if you’re looking for a car. And they’re treat you like friend every time you walk in.

11/19/2025

Thank you for allowing Ned Shortsleeve to assist you with your service needs, we appreciate the 5 star review

Business Response

GALVESTON, TX

Pamela B|2023 Chevrolet Colorado

Confirmed Service Customer

9/17/2025

No loaner provided. Had my Colorado for two days. Still under warranty only 13733 miles. Bummer to Bummer warranty.

9/29/2025

We certainly apologize that we did not have any loaner/rental units at the time you were in, we have a limited supply of them right now.

Business Response

GALVESTON, TX

Alejandro C|2020 GMC Terrain

Confirmed Service Customer

9/23/2025

Great Customer Service

9/29/2025

Thank you for allowing Classic and Ned to assist you with your service appointment, we greatly appreciate it

Business Response

GALVESTON, TX

Kelli T|2026 Chevrolet Colorado

Confirmed Sales Customer

9/23/2025

Excellent service, hassle free buying experience! This was my second purchase from your dealership and will continue giving you our business!

MINA BAHER

9/29/2025

Thank you for allowing Classic and Mina to assist you with your purchase of your new Colorado we greatly appreciate it

Business Response

ANAHUAC, TX

Robert S|2025 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

10/13/2025

Very easy informative /relaxing

MINA BAHER

10/20/2025

Thank you for shopping local at Classic Auto Group GALVESTON. We’re grateful that you allowed Mina to help you with your purchase of your new truck.

Business Response

CRYSTAL BEACH, TX

Gregory W|2025 Chevrolet Trax

Confirmed Service Customer

10/27/2025

Very good

11/8/2025

Thank you for allowing Aaron to assist you with your recent service visit. We appreciate your business at Classic Auto Group Galveston.

Business Response

GALVESTON, TX

Vaughn W|2023 GMC Yukon XL 1500

Confirmed Service Customer

11/7/2025

Check in was painless. Vehicle moving to service line was immediate. The fact that even with an appointment,it took an hour for an oil change.

11/8/2025

Thank you for allowing Aaron to assist you with your recent service visit. We appreciate your business at Classic Auto Group Galveston.

Business Response

LA MARQUE, TX

Albert M|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

11/10/2025

Mark was a great guy to work with.

MARK LESLIE

11/11/2025

Thank you for allowing Mark to assist you on getting the perfect truck. We appreciate your business at Classic Auto group Galveston

Business Response

TOMBALL, TX

John H|2025 Buick Enclave

Confirmed Sales Customer

11/10/2025

This is clearly the best dealership I have had the opportunity to work with over the past two years. Your representative, Mina G. Baher, is knowledgeable about all of your products. His personality and demeanor is exceptional. My entire family relies on his expertise. Cordially, John B. Huckeba

MINA BAHER

11/11/2025

Thank you for allowing Mina to assist you on getting the perfect truck. We appreciate your business at Classic Auto group Galveston

Business Response

HOUSTON, TX

Jake P|2012 Chevrolet 1500 Silverado

Confirmed Service Customer

11/14/2025

Overall, I had a great experience. Ned took care of me from start to finish. He explained everything to me and made sure my concerns were addressed.

11/13/2025

Thank you for allowing Ned Shortsleeve to assist you with your service needs, we appreciate the 5 star review

Business Response

SEABROOK, TX

Randall S|2019 Chevrolet Corvette

Confirmed Service Customer

11/12/2025

Very professional and efficient staff

11/19/2025

Thank you for allowing Ned Shortsleeve to assist you with your service needs, we appreciate the 5 star review

Business Response

TIKI ISLAND, TX

Sherill H|2024 Buick Encore GX

Confirmed Service Customer

11/17/2025

The Staff is very friendly

11/19/2025

Thank you for allowing Jenner to assist you with your service needs, we appreciate the 5 star review

Business Response

GALVESTON, TX

Kelly H|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

11/18/2025

Fast service.

11/19/2025

Thank you for allowing Ned Shortsleeve to assist you with your service needs, we appreciate the 5 star review and continued support

Business Response

GALVESTON, TX

Vernon K|2025 GMC Sierra 1500

Confirmed Service Customer

11/26/2025

Aaron's professionalism was excellent 👌

11/28/2025

Thank you for allowing Aaron to help you with your most recent visit, we greatly appreciate your business

Business Response

TEXAS CITY, TX

Keith M|2026 Chevrolet Corvette Stingray

Confirmed Sales Customer

12/30/2025

Jeff Johnson and Jeff Pennington are wonderful representatives as well as Debbie McDowell. Great staff in the front.

JEFF PENNINGTON

12/30/2025

Thank you for allowing Jeff Pennington, Jeff Johnson and Debbie to assist you with your new Corvette. We appreciate your repeat business at Classic Chevrolet Galveston.

Business Response

GALVESTON, TX

Urs S|2016 GMC Yukon

Confirmed Service Customer

9/16/2025

Jenner was very helpful and informed me about needed work. He called as soon the car was ready for pick up.

9/29/2025

Thank you for allowing Classic and Jenner to assist you with your service appointment, we greatly appreciate it

Business Response

GALVESTON, TX

Wade D|2024 GMC Sierra 3500 HD

Confirmed Service Customer

9/23/2025

Hp fuel line came off driving down the road . None of the fuel filler lines were reconnected

9/29/2025

We certainly apologize that this happened I did check with Tony to make sure it was all corrected

Business Response

BACLIFF, TX

Bridgett R|2024 GMC Yukon

Confirmed Service Customer

9/23/2025

Everyone is so kind and on time.

9/29/2025

Thank you for allowing Classic and Aaron to assist you with your service appointment, we greatly appreciate it

Business Response

LEAGUE CITY, TX

Alan J|2024 Chevrolet Colorado

Confirmed Sales Customer

9/25/2025

Excellent service and attention. Fantastic follow up after the sale as well.

BRUCE ALLEE

9/29/2025

Thank you for allowing Bruce and Classic to help you with your 2024 Colorado. Enjoy your new vehicle

Business Response

GALVESTON, TX

Jake P|2012 Chevrolet 1500 Silverado

Confirmed Service Customer

9/25/2025

Excellent service, Fast work. Ned was great

9/29/2025

Thank you for the great review on Ned we appreciate it very much

Business Response

SEABROOK, TX

Randy O|2012 Chevrolet Corvette

Confirmed Service Customer

10/6/2025

fixed my headlight

10/20/2025

Thank you for your five star review in for allowing Classic Auto Group GALVESTON to help you with your repair

Business Response

SANTA FE, TX

Anthony W|2018 GMC Yukon

Confirmed Service Customer

10/8/2025

I had an engine overheating issue and had to have it towed in. It took the dealership over two weeks for them to even diagnose the problem and then two days to fix it. They did not offer a rental car or anything while I waited for it. I will never buy another GM VEHICLE. I actually bought a new Toyota Sequoia instead.

10/20/2025

We certainly apologize that this happened to you. Please let us know if we can help you in the future.

Business Response

Galveston, TX

Patrick M|2021 Chevrolet 2500HD Silverado

Confirmed Service Customer

1/5/2026

I scheduled an appointment on the 18th of December for the 30th. When I arrived I was told that there were 43 vehicles in front of me and that I would need to leave the vehicle. The next day I received a diagnosis of a bad power steering pump at a cost of $2,435. I asked to come and get my vehicle which I did as I couldn’t afford that amount. I paid over $200 for the diagnostic fee and some fluids. The vehicle had the water pump seized on the way home. Actual diagnostic was a bad water pump not a bad power steering pump. I need a full refund as your diagnosis was totally incorrect. The power steering is fine.

1/12/2026

Thank you for sharing the experience that you had with us, we will certainly see where we can learn from this experience. As well Tony our service manager will look into the diag fee that was charged and reply to you

Business Response

CLEAR LAKE SHORES, TX

Diana M|2019 Chevrolet Traverse

Confirmed Service Customer

8/25/2025

Service was great. The staff was fast and efficient

8/29/2025

Thank you for allowing Ned to assist you with your recent service visit. We appreciate your business

Business Response

GALVESTON, TX

Jennifer H|2015 GMC Yukon XL

Confirmed Service Customer

9/26/2025

The gentleman that checked me in was very knowledgeable and helpful. I was disappointed that I got an oil change and no one updated the sticker on my windshield to remind me of the mileage where an upcoming oil change would be needed. I am also use other service dealerships provided a list of all inspected all I was given was receipt, I just have to trust that everything was checked to help keep my vehicle maintained.

9/29/2025

We apologize that they didn't install a sticker, with the newer vehicles the dash has a reminder. Please feel free to come by and we will get for you

Business Response

SANTA FE, TX

William S|2024 Buick Encore GX

Confirmed Service Customer

10/2/2025

Great experience and very professional.

10/20/2025

thank you for allowing Ned to help you with your most recent service visit at Classic Auto Group GALVESTON we appreciate your business

Business Response

GALVESTON, TX

Jacquelin S|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

10/2/2025

Excellent service as always!!!

10/20/2025

thank you for allowing Ned to help you with your most recent service visit. We appreciate your business at Classic Auto Group GALVESTON.

Business Response

TEXAS CITY, TX

George M|2023 GMC Sierra 3500 HD

Confirmed Service Customer

10/27/2025

Got me in and out in a timely manner, everything was good on this end.

11/8/2025

Thank you for allowing Ned to assist you with your recent service visit. We appreciate your business at Classic Auto Group Galveston.

Business Response

GALVESTON, TX

Allen H|2026 Chevrolet Equinox

Confirmed Sales Customer

11/10/2025

Greeted quickly and professionally. Salesman Arthur answered all of the questions that were asked. Very pleased with vehicle.

ARTHUR MITCHELL

11/11/2025

Thank you for allowing Arthur to assist you on getting the perfect truck. We appreciate your business at Classic Auto group Galveston

Business Response

LA MARQUE, TX

Denise W|2025 Buick Envision

Confirmed Sales Customer

11/13/2025

Out salesman Cavin was very personable and knowledgeable and really worked well with us.

CAVIN SCOTT

11/19/2025

Thank you for allowing Cavin to assist you with your vehicle needs, we appreciate the 5 star review

Business Response

BAY CITY, TX

Duane L|2026 GMC Terrain

Confirmed Sales Customer

11/25/2025

All tire pressures were low driving home. Tire pressure light illuminated. Found all 4 tires were below 30 psi.

RANDY MCCOY

11/28/2025

we certainly apologize for the low tire pressure if you are back in town let us know and we can correct it. We do find on cold days they will show low and we often have to reset the sensors

Business Response

WEBSTER, TX

Patricia W|2025 Chevrolet Trax

Confirmed Service Customer

1/8/2026

We had a great experience ( as usual!) Mr Shortsleeve took wonderful care of us. Visited with Ronnie Lowe Visited with our salesman Mina. Said Hello to Howie Bently too! We love this dealership and how they treat you like family!

1/12/2026

Thank you for allowing Ned to assist you while you were at Classic Auto group Galveston. Your business is important to us and we appreciate it. Please let us know if you should ever need anything in the future

Business Response

GALVESTON, TX

Cheryl T|2026 GMC Terrain

Confirmed Sales Customer

11/18/2025

I have been a customer since 2008 in Galveston Jeff Pennington is awesome. Everyone is so friendly and helpful. The Service department is excellent. I have bought many cars from Classic and now am leasing. I love my new Terrain.

JEFF PENNINGTON

11/19/2025

Thank you for allowing Jeff Pennington to assist you with your vehicle needs, we appreciate the support and the 5 star review

Business Response

GALVESTON, TX

Ruby D|2022 Buick Enclave

Confirmed Service Customer

11/24/2025

Classic always takes good care of my vehicles.

11/28/2025

Thank you for allowing Aaron to help you with your most recent visit, we greatly appreciate your business

Business Response

GALVESTON, TX

Luis C|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

12/1/2025

Randy and Jose at Classic Chevrolet did an awesome job and made everything so easily and painless.

RANDY MCCOY

12/2/2025

Thank you for allowing Randy and Jose to help you, we greatly appreciate your business at Classic Autogroup Galveston

Business Response

TEXAS CITY, TX

Gloria B|2025 Chevrolet Equinox

Confirmed Service Customer

12/4/2025

My appointment was on time and the Service was completed in a timely manner. The Service Agent was courteous and professional as well.

12/15/2025

Thank you for allowing Aaron to assist you with your most recent service visit we appreciate your business and support of Classic Autogroup

Business Response

GALVESTON, TX

Mina B|2026 GMC Sierra 1500

Confirmed Sales Customer

12/8/2025

Best experience ever.

MINA BAHER

12/15/2025

Thank you for your business we greatly appreciate your business Thank you for your continued support

Business Response

LEAGUE CITY, TX

Kerrie T|2026 Chevrolet Trax

Confirmed Sales Customer

12/8/2025

Kathleen was wonderful to work with and communicated updates in a very timely manner.

KATHLEEN ROBINS

12/15/2025

Thank you for allowing Kathleen to assist you with your new Trax, we appreciate you taking the time to share about your visit with us. Enjoy your new Chevrolet Trax

Business Response

GALVESTON, TX

Eugene G|2015 GMC Yukon XL

Confirmed Service Customer

12/11/2025

Great work but takes a little longer lately, thanks

12/15/2025

Thank you for allowing Aaron to assist you with your most recent service visit we greatly appreciate your support

Business Response

GALVESTON, TX

Debra A|2025 GMC Yukon XL 1500

Confirmed Service Customer

2/6/2026

Ned was Great !

GALVESTON, TX

Michael L|2024 Chevrolet Silverado EV

Confirmed Service Customer

2/16/2026

While it took some time to get an appointment to get my tail light diagnosed, once the service advisor saw it was not working, it just ordered a new one and called me when it was in to be replaced.

HITCHCOCK, TX

JOHANNA J|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

3/2/2026

Kathleen Robins is the BEST!!!!!

ALVIN, TX

Andy M|2026 Chevrolet Traverse

Confirmed Sales Customer

9/10/2025

I have purchased at least five vehicles from Galveston Group. I have been very happy with the service. Jeff Johnson is a great salesperson and I would be happy to deal with him again.

JEFF JOHNSON

9/12/2025

Thank you for allowing Jeff Johnson assist you again. We greatly appreciate your business over the years and please let us know if you ever need anything

Business Response

BAYOU VISTA, TX

Ronald L|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

11/4/2025

simply awesome experience. scheduled an appointment when part was ordered, part was here the following day dropped it off and picked it up the same day. Aaron is absolutely amazing thanks for keeping me updated and being accommodating...

11/8/2025

Thank you for allowing Aaron to assist you with your recent service visit. We appreciate your business at Classic Auto Group Galveston.

Business Response

LEAGUE CITY, TX

Jake P|2012 Chevrolet 1500 Silverado

Confirmed Service Customer

1/7/2026

Great service from Ned. Great communication and went above and beyond to get repair done on a rush.

1/12/2026

Thank you for allowing Ned to assist you while you were at Classic Auto group Galveston. Your business is important to us and we appreciate it. Please let us know if you should ever need anything in the future

Business Response

SEABROOK, TX

George M|2023 GMC Sierra 3500 HD

Confirmed Service Customer

1/14/2026

Great job as always thank you

1/29/2026

Thank you for allowing Jenner o assist you with your service visit at Classic Chevrolet, Buick, GMC Cadillac. we appreciate your business

Business Response

GALVESTON, TX

Ranzy M|2025 Chevrolet Silverado 1500

Confirmed Service Customer

3/1/2026

Jenner has been trying so hard in Chevy service but the other techs are not impressive

GALVESTON, TX

BRETT R|2026 Buick Envista

Confirmed Sales Customer

3/12/2026

I put a call in to the salesman Don Connolly. I was inquiring about a Buick in Vista that was on the website. I asked him for a few questions told him that I didn’t have a lot of time to come down and do do whatever so we did all negotiating and came up with the final price over the phone. He then sent me a credit app online that I was able to fill out and he had all of my paperwork ready to go my financing there was no hidden anything that I had to argue about win and let my wife drive the car since it’s for her she liked it. I sent her back home I stayed went straight to financing sign some paperwork. Tell her what day I would like my payment they put the license plates on and I left. I think I got there around 5:45 PM and I left at 7 PM. I bought a vehicle two months ago. I was at the dealership for over five hours so pretty happy with that.

MONT BELVIEU, TX

Elinor L|2020 Buick Enclave

Confirmed Service Customer

3/16/2026

Brought car in for oil change, had them test my battery because of a code coming up. Was told I needed a new battery and quoted the price of $300 to install a new battery but when it came time to pay he says the battery is almost $400 and he took a little bit off my oil change but ended up paying also $100 more than I was quoted

CRYSTAL BEACH, TX

Alice T|2023 Chevrolet Traverse

Confirmed Service Customer

1/9/2026

Ned was very helpful and informative during my service appointment

1/12/2026

Thank you for allowing Ned to assist you while you were at Classic Auto group Galveston. Your business is important to us and we appreciate it. Please let us know if you should ever need anything in the future

Business Response

GALVESTON, TX

Perry F|2024 Chevrolet Silverado 1500

Confirmed Service Customer

1/13/2026

I called on 1/9/26 to schedule the 1/12/26 appointment for routine maintenance ( at 19,700 miles) and explained that I also needed a damaged tire replaced under warranty. Advisor's response was that there is no warranty for damaged tires. I advised him of my purchase of extended warranty (Ally), which he took time to confirm and scheduled my appointment for 9:30 am. I dropped the vehicle off at around 7:30 a.m. in order to get to work on time. I had to catch an Uber to get to work as the shuttle driver "called in sick". I had to call at around 3:50 p.m. to get an update on status of vehicle and at that time was told that the tire had just been delivered and the vehicle may not be ready for pick up today. I told him to put the spare tire back on and as I needed my car to get back home ( 20 miles away). He then told me he would see if he could get it done right away. I called back in about 30 minutes and he told me that the tire was being worked on, and I requested shuttle service if it was now available. He did send a shuttle to pick me up and I appreciated that courtesy service. The tire was still being replaced when I got there, only had to wait 10 - 15 minutes, a different service advisor completed the check out, but I got to drive my vehicle home. I was most disappointed in minimal effort to communicate about my service, no check of inventory to be sure the tire needed was available (very popular truck with standard good quality tires, but when I asked about it I was told "we can't keep everything in stock"). I feel there was a rather casual approach to tell me that my car service might not be completed because the tire was late in being delivered. I would never have expected a "new" vehicle 20,000 mile service and tire replacement to take more than 8 hours, and I would not have known about his plan to finish it the next day If I had not called just before 4 p.m. to check the vehicle status. Thanks for the opportunity to voice my concerns.

1/29/2026

Thank you for sharing your experience, this allows us to get better at serving our customers. Sorry for the delay in getting your tire replaced more quickly

Business Response

DICKINSON, TX

Arthur A|2016 Chevrolet Traverse

Confirmed Service Customer

1/24/2026

Arrived for 7:30 scheduled service, only to be told workers don’t start till 8:00!!!

1/29/2026

Sorry for the inconvenience, we do run a split crew so this will brought to the Service manager attention.

Business Response

TEXAS CITY, TX

Jacquelin S|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

3/19/2026

As always, Classic employees were knowledgeable and courteous. Aaron was good at communicating with us.

TEXAS CITY, TX

John F|2024 GMC Sierra 2500 HD

Confirmed Service Customer

3/23/2026

Drove in on 3/12. I was told service department was booked and made an appointment for 3/16. Delivered truck at 8:00 am on 3/16. No status update on 3/6, 3/17, 3/18. Finally on 3/19 told a new running board had to be ordered and would be in on 3/20. Got truck back afternoon of 3/0. I just don't understand why I had to be without a vehicle for most of the week for this.

JOHN SELLERS

4/7/2026

We certainly apologize that we did not meet your expectations on your service visit this way. Allow us to understand that we need to communicate with our customers better again. We apologize for the delay in getting your vehicle serviced

Business Response

LEAGUE CITY, TX

Zachary C|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

11/3/2025

Positive experience

MARK LESLIE

11/8/2025

Thank you for allowing Mark to assist you with your recent visit. We appreciate your business at Classic Auto Group Galveston.

Business Response

TEXAS CITY, TX

Frederick P|2026 Chevrolet Traverse

Confirmed Sales Customer

11/7/2025

Bridget Segura is amazing! She is always helpful and makes things happen. Thank you again for all your help and getting us into a new vehicle.

BRIDGET SEGURA

11/8/2025

Thank you for allowing Bridget to assist you with your new vehicle. We appreciate your business at Classic Auto Group Galveston.

Business Response

TEXAS CITY, TX

Kelly P|2025 Chevrolet Tahoe

Confirmed Service Customer

1/19/2026

Very nice

1/29/2026

Thank you for allowing Ned to assist you with your service visit at Classic Chevrolet, Buick, GMC Cadillac. we appreciate your business

Business Response

SANTA FE, TX

Thomas P|2025 Chevrolet Equinox

Confirmed Service Customer

1/26/2026

Great customer service

1/29/2026

Thank you for allowing Ned to assist you with your service visit at Classic Chevrolet, Buick, GMC Cadillac. we appreciate your business

Business Response

GALVESTON, TX

Wayne L|2022 Chevrolet Bolt EUV

Confirmed Service Customer

2/2/2026

The repair took too long to diagnose! The dealer took great care of me with an excellent loaner vehicle.

NED SHORTSLEEVE

2/4/2026

Thank you for your comments, unfortunately some repairs take longer to diagnose with all of the electronic components that are on them today. We do appreciate your business and sincerely apologize for the delay on your EV

Business Response

GALVESTON, TX

Ronald D|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

2/2/2026

ALWAYS a great experience love the family atmosphere, Aaron keeps me updated and very nice, I will always come back.

TONY HYDEN

2/4/2026

Thank you for the raving 5 star review that you gave Classic Chevrolet Galveston, we appreciate your business and support

Business Response

LEAGUE CITY, TX

Darrell B|2025 GMC Acadia

Confirmed Service Customer

2/13/2026

dealership experience was very nice...service was done on my vehicle on time. very nice waiting area. Very friendly staff throughout sales and service. I even got a complimentary car wash! Great Job !

SAN LEON, TX

Mamie L|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

2/20/2026

had to come back 3 times

GALVESTON, TX

Wesley L|2019 Chevrolet Cruze

Confirmed Service Customer

3/4/2026

Very good

GALVESTON, TX

JERRY R|2025 GMC Sierra 1500

Confirmed Sales Customer

3/23/2026

Excellent customer service with Cathalen

HOUSTON, TX

JENNIFER C|2026 Chevrolet Trax

Confirmed Sales Customer

3/31/2026

Everything was perfect Kathleen took her time explaining about all the details on the car.

KATHLEEN ROBINS

4/7/2026

Thank you for allowing Kathleen to assist you with your new vehicle purchase. We greatly appreciate your loyalty to Classic and Kathleen. Enjoy your new vehicle.

Business Response

FRIENDSWOOD, TX

Diana M|2019 Chevrolet Traverse

Confirmed Service Customer

11/21/2025

Great

11/28/2025

Thank you for allowing Ned to help you with your most recent visit, we greatly appreciate your business

Business Response

GALVESTON, TX

James S|2022 Chevrolet Corvette

Confirmed Service Customer

12/8/2025

Appreciate the prompt service so I can wait for oil change: inspection.

12/15/2025

Thank you for allowing Aaron to assist you with your most recent service visit at Classic Chevrolet Buick GMC, we appreciate your support

Business Response

HOUSTON, TX

Sarah L|2025 Buick Envision

Confirmed Service Customer

12/15/2025

Excellent service

12/15/2025

Thank you for allowing Jenner to assist you with your service repair, we appreciate your business at Classic Autogroup Galveston

Business Response

GALVESTON, TX

Robert H|2024 Chevrolet Trax

Confirmed Service Customer

1/10/2026

Unfortunately no shuttle service was available at the time of my dropoff , otherwise all was good

1/12/2026

Thank you for your comments and allowing Aaron to assist you with your most recent visit. We do apologize that we did not have the shuttle at the time you were in the dealership. We will work to make sure that we have ample employees to handle out customers needing rides

Business Response

GALVESTON, TX

Russ J|2021 Chevrolet Tahoe

Confirmed Service Customer

2/4/2026

Had my oil changed and check up on car

TONY HYDEN

2/4/2026

Thank Mr Clark for your raving 5 star review, you gave Classic Auto Group Galveston, your business is important to use and we appreciate it

Business Response

PEARLAND, TX

Rosalinda R|2016 Chevrolet Equinox

Confirmed Service Customer

2/7/2026

Since I bought my vehicle there in 2016 I have always been satisfied with the service Up until last year that I was in need of a module that I needed for my Equinox and it still needs it but was never to be found from order Thanks to all the team there that has been kind and helpful 🙏

GALVESTON, TX

Rosalie M|2022 GMC Terrain

Confirmed Service Customer

3/16/2026

I feel that you do not have loaner cars for situations when you have to keep vehicles that have recalls,under warranty or have to stay in the shop for more then 2 days. People have enough problems dealing with unexpected issues with their vehicles moe less having to deal with an issue about trying to find a rent a car.

GALVESTON, TX

Karla D|2024 Chevrolet Silverado 1500

Confirmed Service Customer

3/19/2026

It was great, Mr. John Sellers was very helpful with our needs.

LA MARQUE, TX

Howard D|2020 Chevrolet Corvette

Confirmed Service Customer

4/8/2026

Very friendly employees, always kept me informed about what was going on with my vehicle I love being able to shop at a family owned dealership

GALVESTON, TX

Mina G|2026 GMC Sierra 1500

Confirmed Service Customer

4/8/2026

It’s rare to find this level of service today. A true family-owned business that takes pride in professionalism and customer care. Every interaction was handled with integrity, attention, and respect. An excellent experience all around.

LEAGUE CITY, TX

MICHAEL S|2026 Chevrolet Trax

Confirmed Sales Customer

3/5/2026

Great service thanks to Kathleen Robin's

FRIENDSWOOD, TX

BRANDON V|2026 Chevrolet Silverado 3500 HD

Confirmed Sales Customer

3/12/2026

Working with Randy was fantastic. Great guy and easy to work with. Debbie was great too.

IOLA, TX

Michael L|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

3/23/2026

Aaron and the team at Classic always take care of us!

AARON JOHNSON

4/7/2026

Thank you for allowing Aaron in Classic Auto Group and GALVESTON to assist you with your most recent service visit. We know you have a choice when it comes to getting your vehicle repaired so we appreciate your loyalty to Classic thank you.

Business Response

LEAGUE CITY, TX

Joseph A|2026 GMC Yukon

Confirmed Service Customer

4/9/2026

Perfect. Arron was simply outstanding!!!

HOUSTON, TX

Christina T|2017 Chevrolet Equinox

Confirmed Service Customer

4/13/2026

Jenner and Aron both worked through a set of issues and hurdles with genuine care and professionalism.

GALVESTON, TX

Ronald D|2026 Chevrolet Silverado 2500 HD

Confirmed Service Customer

4/27/2026

All I can say is wow. These guys are top notch from being welcomed when I walked in the door by Aaron to when I was handed my keys. They took care of every concern I had. I will definitely be back and invite all my family and friends to enjoy the kind of experience I have with Classic Galveston Service Department. 5 Star Service

LEAGUE CITY, TX

Carolyn L|2026 Buick Enclave

Confirmed Service Customer

4/27/2026

Was very disappointed when I arrived for a 9 am appointment and was told that an oil change and tire rotation would take an hour to hour and a half. They got “slammed” that morning. I told the service advisor I would still wait. I read my book and worked on my phone. After almost an hour and a half, I got up to look through the window at the service area. Someone from upper management saw me and inquired about my situation. I explained what was happening and he went to look into it. Brought the service manager back with him and said that they were working on my car and another but the other was given priority. They said they would have it to me in 20 minutes. I understand emergencies or rush jobs, but if you are going to offer appointments for routine maintenance, then you need to have dedicated staff to make sure that they happen. Service manager gave me his card and told me that my next oil change would be on him. I appreciated that but in the back of my mind, I am thinking that Earl over in the Ford service department would have never let this happen. This was my first service for my new car. Having second thoughts about returning for my next.

AARON JOHNSON

5/2/2026

Apologize that we did not meet your appointment time. We do run into issues from time to time with unknown circumstances. It appears that we did everything we could do with even 2 of our managers get involved and offered your next service free as well. Communication with one on one has disappeared obviously, whatever happened to talking to an owner, manager to let them know the issues without bashing a business with negativity.

Business Response

GALVESTON, TX

Isah B|2024 Chevrolet Blazer

Confirmed Service Customer

11/16/2025

Always on point with service

11/19/2025

Thank you for allowing Aaron to assist you with your service needs, we appreciate the 5 star review

Business Response

GALVESTON, TX

Martin M|2026 Chevrolet Trailblazer

Confirmed Sales Customer

12/17/2025

Everyone was great, especially Jerald and Randy

RANDY MCCOY

12/22/2025

Thank you for allowing Randy and Jerald to assist you today. We greatly appreciate your business at Classic Galveston

Business Response

GALVESTON, TX

Patricia L|2023 Chevrolet Trailblazer

Confirmed Service Customer

1/28/2026

The car was promised in 2 days, and it was ready in 2 days.

1/29/2026

Thank you for allowing Ned to assist you with your service visit at Classic Chevrolet, Buick, GMC Cadillac. we appreciate your business

Business Response

LA MARQUE, TX

James M|2024 GMC Sierra 2500 HD

Confirmed Service Customer

2/16/2026

Great service as always

ALVIN, TX

DAVID D|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

3/2/2026

Howie, salesperson Mina, and his employees are top notch! Process was easy. Best in the business.

JAMAICA BEACH, TX

JERRY J|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

3/2/2026

Kathleen is the best!

ALVIN, TX

Jonathan S|2024 Chevrolet Traverse

Confirmed Service Customer

3/2/2026

Great service as always! Thank you Aaron!

GALVESTON, TX

JEFFERY A|2026 Chevrolet Equinox

Confirmed Sales Customer

4/15/2026

Randy McCoy was very courteous and helpful. This is the second vehicle I've purchased at Classic Galveston and I will recommend them to anyone looking to buy a vehicle.

LEAGUE CITY, TX

Barbara O|2025 Chevrolet Traverse

Confirmed Service Customer

5/25/2026

I asked the service advisor to include a rinse of my car after the oil change and tire rotation because on the ferry ride to the dealership my car was sprayed with salt water and I could not see in my side mirrors and visibility with my windows was poor; He did not give me a rinse. He was flippant and remarked that he had never been on the ferry and had no idea about the experience of riding it. I suggested he try it sometime. He said he had no idea where it was because he was from Houston. He did not meet my needs on my first service visit since buying my new car. He needs to listen to the needs of the customer.

CRYSTAL BEACH, TX

Patrick J|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

5/26/2026

I had a appointment at 9am for a oil change and waiting 2hrs before leaving without the oil change. Counter productive if you set a appointment online(called 4 times for appointment) and dont abide by it.

ABIGAIL COFFEY

6/3/2026

We certainly apologize that we were not able to meet your expectations. That’s not what Classic Auto Group is about. We want to meet and exceed all of our customers expectations

Business Response

TEXAS CITY, TX

Patsy J|2017 Buick Enclave

Confirmed Service Customer

5/26/2026

I absolutely love your Classic Auto dealership Everyone is so helpful and so nice and so trustworthy My salesman, Royce Sealy, is wonderful and helpful and so caring and understanding I absolutely highly and totally recommend anyone who’s interested in buying a car or having their car worked on to come to your Dealership They take care of you like family

JOHN BISHOP

6/3/2026

Thank you for taking the time to leave us a five star review with your experience you had with Royce when it comes to customer service that is our top priority at Classic Auto Group. We appreciate your business and look forward to helping you in the future.

Business Response

GALVESTON, TX

Theresa W|2021 GMC Yukon

Confirmed Service Customer

5/26/2026

John Bishop saved the day, late in the day. We were towed in about 3:00 and he worked with techs and got us repaired and back on the road before they closed. We were so grateful. TY

BACLIFF, TX

Camille E|2018 Chevrolet Tahoe

Confirmed Service Customer

5/28/2026

I was very pleased with the service this visit. It was a big improvement from my last visit. The service rep that helped me was willing to listen to my questions and give me good answers and the service needed.

GALVESTON, TX

Juan M|2023 GMC Sierra 1500

Confirmed Service Customer

6/1/2026

Could troubleshoot a "check engine light" but stated that they could not do anything about it and would have to come back on another day.

AARON JOHNSON

6/3/2026

Looking at our service records, we did not have a problem of looking at your check engine light. You did not want to pay a diagnosis fee to let you know what it was gonna cost to fix it. If you should decide for us to look at it feel free to give us a call and we’ll be glad to assist you

Business Response

GALVESTON, TX

Gene T|2025 Chevrolet Equinox

Confirmed Service Customer

6/3/2026

We were very happy with the service person, John, and everyone else.

JOHN BISHOP

6/4/2026

Thank you for allowing John to assist you. We appreciate your business and look forward to assisting you in the future when needed

Business Response

LEAGUE CITY, TX

Diane P|2018 Buick Encore

Confirmed Service Customer

6/10/2026

I went in for a basic service call on my Buick and also asked them to check the tire sensors because it keeps coming on telling me that something is not working. When I checked out, I noticed the bill was less and I asked Did y’all check the sensor? I was told, . Yes, they did that. It was the left tire sensor. I asked, Did you replace it? No, we didn’t know if you wanted to. No one told me or even asked me if I wanted to replace it. That was the whole purpose of coming in there. Now my tire sensors do not show anything on any of my tires. And that was after 2-1/2 hour waiting time. I did go back in and told them it was not showing up on my display, I was told it would, once I drove it around for a few minutes. I will be back next week to see why my tire sensor on my display is not showing the air pressure on all the other tires.

ABIGAIL COFFEY

6/18/2026

Thank you for the feedback, this allows us to learn how to get better at our customer service. We apologize for the inconvenience. When you come back, please ask for Tony Hyden our service manager to assist you

Business Response

GALVESTON, TX

Bural R|2012 GMC Acadia

Confirmed Service Customer

2/5/2026

Service was excellent.

TEXAS CITY, TX

John B|2025 Buick Enclave

Confirmed Service Customer

2/9/2026

Always polite and courteous. Always on time and professional. Very Friendly. Much appreciated. Cordially, John Huckeba

HOUSTON, TX

William P|2024 Chevrolet Traverse

Confirmed Service Customer

2/27/2026

Everyone one was very nice and helpful

GALVESTON, TX

Janice W|2018 Chevrolet Traverse

Confirmed Service Customer

3/7/2026

Fast and friendly

GALVESTON, TX

Conrad W|2025 GMC Sierra 1500

Confirmed Service Customer

3/16/2026

Prompt quick service

FRIENDSWOOD, TX

Luis M|2024 Chevrolet Silverado 1500

Confirmed Service Customer

4/15/2026

Excellent customer service and very professional!

GALVESTON, TX

STEPHANIE W|2026 GMC Terrain

Confirmed Sales Customer

6/8/2026

Always a great experience at Classic Auto Group.

MARK LESLIE

6/18/2026

Thank you for your support and taking the time to let us know how Mark helped you with your most recent visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

LA MARQUE, TX

Michael A|2023 GMC Sierra 2500 HD

Confirmed Service Customer

6/8/2026

FANTASTIC AS ALWAYS, NEVER A BAD VISIT

TONY HYDEN

6/18/2026

Thank you for your support and taking the time to let us know we handled your most recent service visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

TOMBALL, TX

Michael L|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

6/17/2026

Aaron and the team always take care of us! I appreciate the frequent updates and timely service. Keep up the great work!

AARON JOHNSON

6/18/2026

Thank you for your support and taking the time to let us know how Aaron handled your most recent service visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

LEAGUE CITY, TX

Carolyn A|2025 Chevrolet Trax

Confirmed Service Customer

6/26/2026

5 STAR service..Aaron Young..Chevy service advisor got me right in...he was professional and knowledgeable.. 1st oil change on my 2025 Trax was a breeze! Randall McCoy helped with my free car wash after the oil change... he is a GEM!..awesome sales associate at Classic that sold me the vehicle !

GALVESTON, TX

Eleazar G|2025 Buick Envista

Confirmed Service Customer

6/29/2026

Service was prompt and very well done. Thank you Aaron for your very polite and professional help throughout.

HOUSTON, TX

Keith W|2026 Chevrolet Corvette Stingray

Confirmed Service Customer

7/1/2026

Easy to make the appointment and the service rep was very helpful even with forward notes.

JOHN BISHOP

7/18/2026

Thank you for allowing John to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

GALVESTON, TX

Angel R|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

4/15/2026

Great service and communication by AARON

TEXAS CITY, TX

Mina G|2023 Chevrolet Tahoe

Confirmed Service Customer

4/21/2026

Best ever service.

LEAGUE CITY, TX

Jacob G|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/4/2026

For the THIRD time i went in for an oil change and after an hour and a half wait they bring my truck out and i dont make it out of the parking lot and my dash lights up and dinging starts and it says low oil….. they didnt put oil in my truck during a OIL change!!! The absolute worst dealership ive ever been to. Will never go back nor buy another vehicle here and will also tell anyone thinking about it to not! Unless they want this kind of stuff happening. I know if anything messes up with my motor they wont do shit about it even though THREE TIMES IN A ROW THEY HAVE BROUGHT MY TRUCK AROUND WITH NO OIL IN THE DAM THING!!!!! Place sucks and i plan on letting everyone know!

AARON JOHNSON

6/18/2026

Thanks for letting us know what happened. we apologize for the inconvenience

Business Response

GALVESTON, TX

Brittney M|2019 Chevrolet Tahoe

Confirmed Service Customer

6/16/2026

Fast friendly service with a smile island style. Classic always takes great care of me and my vehicle.

AARON JOHNSON

6/18/2026

Thank you for your support and taking the time to let us know how Aaron handled your most recent service visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

GALVESTON, TX

Destin L|2015 Chevrolet 1500 Silverado

Confirmed Service Customer

7/1/2026

Aaron was super helpful checking me in and Ronny was great checking me out. From start to finish, two thumbs up!

AARON JOHNSON

7/18/2026

Thank you for allowing Aaron to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

DICKINSON, TX

Cheri A|2025 Chevrolet Trax

Confirmed Service Customer

7/2/2026

My experience was great! My service advisor, Abby, did an excellent job of explaining everything (what services would be done to my Trax), told me the location of another nicer waiting area, and she was very polite.

ABIGAIL COFFEY

7/18/2026

Thank you for allowing Abigail to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

TEXAS CTIY, TX

Cheryl A|2026 GMC Terrain

Confirmed Service Customer

7/6/2026

This was the first time to service my new Terrain since leasing it in November 2025. I was very pleased with the service. I have bought 12 cars from you since 2008 and this is my second lease.

ABIGAIL COFFEY

7/18/2026

Thank you for allowing Abigail to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

GALVESTON, TX

Joe B|2021 Chevrolet Tahoe

Confirmed Service Customer

3/26/2026

As always, treated well, car serviced fast and on my way! Thanks to Aaron Johnson for always taking care of us!

GALVESTON, TX

John H|2026 Chevrolet Corvette

Confirmed Sales Customer

4/4/2026

Exceptional ownership and staff.

HOUSTON, TX

KELLY H|2026 Chevrolet Corvette ZR1

Confirmed Sales Customer

4/16/2026

Great people with great service.

GALVESTON, TX

Miguel M|2025 Chevrolet Malibu

Confirmed Service Customer

5/25/2026

Abigail Coffey was excellent help and is a service advisor I can trust.

ABIGAIL COFFEY

6/3/2026

Thank you for taking the time to let us know how well Abigail did for you. We appreciate your business and look forward to assisting you in the future.

Business Response

TEXAS CITY, TX

John B|2023 GMC Yukon XL 1500

Confirmed Service Customer

6/12/2026

Great Service. Knowledgeable. Thank You.

ABIGAIL COFFEY

6/18/2026

Thank you for your support and taking the time to let us know how Abigail handled your most recent service visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

HOUSTON, TX

STEVEN V|2026 GMC Yukon XL 1500

Confirmed Sales Customer

6/17/2026

They went above and beyond to help me get the vehicle and the features I wanted.

RANDY MCCOY

6/18/2026

Thank you for your support and taking the time to let us know how Randy assisted you with your most recent visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

GALVESTON, TX

CHARLES M|2026 Buick Envista

Confirmed Sales Customer

6/17/2026

Great experience! My salesman Mark Leslie was excellent - very professional and knowledgeable. Glad I purchased from them.

MARK LESLIE

6/18/2026

Thank you for your support and taking the time to let us know how Mark helped you with your most recent purchase. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

GALVESTON, TX

Andrew H|2018 GMC Acadia

Confirmed Service Customer

6/21/2026

Great service. I was towed there because my car died . It was diagnosed and repaired quickly

JOHN BISHOP

6/21/2026

Thank you for allowing John and Classic Auto group to assist you, we are glad we were able to get your vehicle repaired quickly Thank you again

Business Response

La PORT, TX

DAKOTA M|2026 GMC Terrain

Confirmed Sales Customer

7/17/2026

I had such an amazing experience at this dealership! The entire process was an absolute breeze from start to finish. I was in a tough spot, and the team went above and beyond to help me through it. They made everything so easy and stress-free. Royce was incredible to work with—friendly, knowledgeable, and genuinely cared about making sure I drove off with a reliable vehicle I loved. And Howie is THE MAN! He worked hard to make everything happen, and I couldn’t be more grateful. If you’re looking for a dealership that truly takes care of its customers, I highly recommend them. Thank you all so much!

SANTA FE, TX

Randy O|2024 GMC Sierra 1500

Confirmed Service Customer

1/26/2026

Ned and Ronnie made the transaction feel appreciated! Good people

1/29/2026

Thank you for allowing Ned and Ronnie to assist you with your service visit at Classic Chevrolet, Buick, GMC Cadillac. we appreciate your business

Business Response

TEXAS CITY, TX

ANA F|2026 Chevrolet Trax

Confirmed Sales Customer

2/4/2026

It was a very relaxed experience, i appreciate the speed and ease of the experience

DEER PARK, TX

Andrew R|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

2/8/2026

Excellent overall experience from vehicle drop off to pickup. Very friendly accommodating customer service.

FRIENDSWOOD, TX

Joseph A|2020 Buick Envision

Confirmed Service Customer

3/4/2026

Very professional

LA MARQUE, TX

Juan A|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

3/30/2026

Well it took them 2 1/2 weeks to get to my truck has to bum rides from people to get to work because ya'll did not have any loner car .I would call toask about.y car the person would not call me back

SANTA FE, TX

Michael H|2023 GMC Sierra 2500 HD

Confirmed Service Customer

4/4/2026

EXCELLENT!!!

TOMBALL, TX

Angel E|2022 GMC Canyon

Confirmed Service Customer

5/25/2026

Mina is awesome

GALVESTON, TX

KAREN D|2026 Buick Envista

Confirmed Sales Customer

5/25/2026

Royce Randy And Debby helped us so much and they all made the car buying experience very simple for us. Going back for any of my future purchases.

PORT ARTHUR, TX

Ronald D|2026 Chevrolet Silverado 2500 HD

Confirmed Service Customer

5/27/2026

Aaron is always my go to guy. Very knowledgeable straight forward and lets me make the decision based on facts. Thank You Classic Galveston for employing a great asset for your customers

RONNY LOW

6/3/2026

Thank you for taking the time to let us know of your experience. Your five star review means a lot. Let us know if we can ever help you in the future.

Business Response

LEAGUE CITY, TX

Charmarie R|2025 GMC Terrain

Confirmed Service Customer

5/30/2026

John Bishop was my service tech. He was kind, courteous and professional, he resolved my problem quickly. In addition to resolving the immediate issue, he was able to get my needed oil change done while I was there.

JOHN BISHOP

5/30/2026

Thank you for allowing John to help you, we appreciate the 5 star review for the service he provided. Classic Auto Group Galveston, is always here willing to help you when needed

Business Response

GALVESTON, TX

Rhonda G|2024 Chevrolet Tahoe

Confirmed Service Customer

6/30/2026

Very professional

GALVESTON, TX

Vickie L|2026 Chevrolet Traverse

Confirmed Service Customer

7/15/2026

The service was excellent when I bought in my Traverse to get the oil changed and rotate the tires. They were ready for me when I arrived and it wasn't a long wait.

AARON JOHNSON

7/18/2026

Thank you for allowing Aaron to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

LA MARQUE, TX

John F|2025 GMC HUMMER EV

Confirmed Service Customer

3/23/2026

Service went beyond what I expected

JENNER MACLAUGHLIN

4/7/2026

Thank you for allowing Classic Auto Group to assist you with your most recent service business. We know you have a choice when it comes to get in your vehicle service and we greatly appreciate your loyalty to Classic Auto Group in GALVESTON

Business Response

GALVESTON, TX

RONALD L|2026 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

4/7/2026

What an amazing stress free buying experience. My Salesman Mina Baher was excellent no pressure an absolute pleasure to deal with.

LEAGUE CITY, TX

Raymond D|2021 GMC 1500 Sierra

Confirmed Service Customer

4/14/2026

Service poor communication Vehicle was dirty in the cabin when returned They didn’t even bother to bring it back to me, I had to go find it in the parking lot

BEAUMONT, TX

William C|2025 Buick Envista

Confirmed Service Customer

4/21/2026

Went 25 minutes early for my 9AM appt. in case they had an early cancellation. Requested that they run in through their washing facility at the end. Waited nearly 2 hours for my 1st time visit, free oil change. They hadn't washed it - hopefully, they changed the oil ;|.

GALVESTON, TX

Ruby S|2022 Buick Enclave

Confirmed Service Customer

5/27/2026

Always friendly and able to answer questions. Great at informing on what’s coming down the pike on new vehicles, which I really appreciate.

GALVESTON, TX

Bobbie C|2021 GMC 1500 Sierra

Confirmed Service Customer

6/15/2026

You gave me one price to ok the repairs, when repairs was finished you gave me a high price. I ask you to wash my truck that i bought from this dealership you returned it dirty for the second time very disappointed

ABIGAIL COFFEY

6/18/2026

Thank you for the feedback on your most recent visit. This will allow us to understand that we still need to be better in our service department. We apologize for the inconvenience

Business Response

LA MARQUE, TX

Michael A|2023 GMC Sierra 2500 HD

Confirmed Service Customer

6/22/2026

Excellent as usual

TOMBALL, TX

Michael G|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/16/2026

My experience was first class.

GALVESTON, TX

Nicholas T|2018 Chevrolet Colorado

Confirmed Service Customer

7/3/2026

Great service by a great team

NICK BENTLEY

7/18/2026

Thank you for allowing Nick to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

ALVIN, TX

Alice L|2023 Chevrolet Traverse

Confirmed Service Customer

7/20/2026

John Bishop was amazing and so very helpful with my service needs. He’s the only one that ever explained how I can use my over 60,000 GM rewards points. It was so appreciated that he took his time with me.

GALVESTON, TX

Patricia J|2023 Chevrolet Trailblazer

Confirmed Service Customer

7/8/2026

They took care of my oil change and routine maintenance while I waited.

AARON JOHNSON

7/18/2026

Thank you for allowing Aaron to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

LA MARQUE, TX

Brett F|2021 GMC Yukon

Confirmed Service Customer

7/24/2026

It was a horrible experience and one with no service. The exception was Abigail - even though the assigned advisor was John because the original advisor Aaron was on vacation. Abigail took pity on me as she observed my very long wait and absence of an advisor rep. Mind you, I had an 8am appointment for an oil change only; I scheduled it a week in advance. Upon arrival, I waited for Aaron - the appointment assigned advisor - several minutes before Abigail told me he was on vacation. She said I was reassigned to John. Where’s John? After several more minutes, Abigail intervened and said she’d check me in on John’s behalf. John finally returned 20+ minutes beyond the appointment time. His “advise” was to let me know several walk-ins and customer willing to wait had come in before 8am and were already in the queue, and would get service before me. Of course, I questioned what exactly is meant by pre-scheduling an appointment and I really questioned the process and practice of the service department policy on appointments vs walk-in / wait. John “advised” the appointment is only to get to an assigned advisor at an agreed time. Other vehicles are taken upon arrival, ahead of appointments, in case the schedule appointment doesn’t show up or cancels. Ludicrous response and poor service, if the case. Also, per his logic, why did he show up 8:20 for an 8 commitment that wasn’t cancelled? To make matters more puzzling, John “advised” he’d take the vehicle and get it in line. However, in actuality he made a circle around the parking lot and re-parked it in the Vue Eye lane and proceeded to stay parked, seated inside the vehicle with engine and a/c running while he seemingly checked his phone. I could clearly see as I was in the customer service lobby watching. He ultimately got out … and disappeared, again. Abigail noticed something not right and told me she’d get the vehicle in and ready for an oil change only. Nearly 2 hours went by and the vehicle remained parked outside the main garage entry. John was still not around and never once looked my direction or engaged. Again, Abigail to the rescue. She went dig into the matter and discovered the special oil required for the L87 engine that previously passed the recall inspection was not on hand; they had to await for someone whom could access and retrieve the oil from storage. This special required oil was known and I especially noted the requirement in my appointment schedule. Confirmation was received as we were good to go. Alas, 2 hours and 40 minutes later the vehicle is serviced and brought around. Check out was quick because Abigail pre-did the paperwork and make ready. John did not do a darn thing, at any point. Lastly, Abigail was able to apply a $10 credit for my inconvenience and unexpected wait. However, much to my dismay at payment time, this new oil change is now $150. Moreover, the dealership applies a 3% surcharge to credit cards. So much for my $10 credit. Needless to say, but I will, this is not an experience I want to have nor do I think it a best practice. My last three services, two oil changes and the L87 engine recall fiasco, here at Classic were very poor. I’m not likely to return and would not recommend. Sincerely!

GALVESTON, TX

ALICE T|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

6/1/2026

This is the second new vehicle I’ve purchased from Royce. He is wonderful to deal with and puts me at ease in buying a new vehicle.

ROYCE SEAY

6/3/2026

Thank you for taking the time to let us know how Royce assisted you. We appreciate your business and look forward to helping you in the future.

Business Response

GALVESTON, TX

Briget M|2025 GMC HUMMER EV SUV

Confirmed Service Customer

6/3/2026

Amazing service! Thank you John for helping me and following up!

JOHN BISHOP

6/3/2026

Thank you for taking the time to complete your survey and the raving five star review. We appreciate your business and look forward to helping you in the future.

Business Response

DICKINSON, TX

Thomas P|2022 GMC 1500 Sierra Limited

Confirmed Service Customer

6/3/2026

Made an appointment for an oil change with the option to wait for the vehicle instead of dropping it off. Waited about an hour and a half. I like the idea of dealer service, but the wait is just too long.

AARON JOHNSON

6/3/2026

Thank you for taking the time to let us know about your experience we appreciate the feedback back to allow us to continue to improve

Business Response

GALVESTON, TX

Hallett B|2023 Chevrolet Traverse

Confirmed Service Customer

6/10/2026

Car was in shop for one week. Repair completed. All is well b

JOHN BISHOP

6/18/2026

Thank you for your support and taking the time to let us know how John handled your most recent service visit. Thank you for shopping at Classic Galveston we appreciate your business

Business Response

TEXAS CITY, TX

Destin L|2015 Chevrolet 1500 Silverado

Confirmed Service Customer

6/10/2026

Aaron was easy to work with as always and Ronny put the cherry on top with his friendly Customer service demeanor.

AARON JOHNSON

6/10/2026

Thank you for allowing Aaron and Ronny to assist you when you were at Classic Auto group Customer service comes first with Classic, and we want our guest to relax and enjoy the difference.

Business Response

DICKINSON, TX

George D|2023 GMC Sierra 3500 HD

Confirmed Service Customer

6/27/2026

Aaron did a great job taking care of me and is always the service was prompt.

GALVESTON, TX

Randy F|2025 Buick Enclave

Confirmed Service Customer

7/20/2026

Quick service.

GALVESTON, TX

Jack R|2025 Chevrolet Trax

Confirmed Service Customer

7/20/2026

Had an appointment. Took my vehicle back and I was out of there in 30 minutes. Great service!

GALVESTON, TX

Eleazar G|2025 Buick Envista

Confirmed Service Customer

7/31/2026

Very good attention from the beginning to the end. Thank you

HOUSTON, TX

TERREN R|2026 GMC Sierra 1500

Confirmed Sales Customer

8/3/2026

Mrs. Kathleen Robinson is the best. She was very kind a extremely nice, She went over every details about the vehicle to make sure I understand everything about it.

HOUSTON, TX

Michael M|2019 GMC Acadia

Confirmed Service Customer

7/28/2026

Excellent customer service from GM Service reservation receptionist, to advisor ck-In to ck-out, I was very pleased with the quality of service.

GALVESTON, TX

Anna L|2026 Chevrolet Trax

Confirmed Service Customer

8/3/2026

Aaron is always very helpful and courteous!

GALVESTON, TX

Joyce E|2026 Chevrolet Trax

Confirmed Service Customer

7/15/2026

Everyone as helpful and kept in communication related to car repairs. Also, provided a loaner vehicle!

ABIGAIL COFFEY

7/18/2026

Thank you for taking the time to let us know about your experience at Classic Auto Group Galveston, we appreciate your business and look forward to helping again in the future

Business Response

GALVESTON, TX

Sharon K|2022 Buick Encore GX

Confirmed Service Customer

7/30/2026

My oil change was done in a timely fashion

GALVESTON, TX

Jordan L|2024 GMC Sierra 1500

Confirmed Service Customer

7/30/2026

They got me right in and were able to identify my problem and fix it quickly!

HOUSTON, TX

Steven F|2026 GMC Yukon XL 1500

Confirmed Service Customer

8/7/2026

Abigail was very pleasant and it was easy to work with her.

GALVESTON, TX

Christopher F|2025 Buick Envista

Confirmed Service Customer

7/24/2026

I told Aaron that the problem is the evaporator in the car. Not the Freon. I told him to check every bit of the A/C system even if he needed to check the evaporator. I know it’s a lot to take out the dashboard to check but that’s why I brought it to “the professionals.” The car was there for weeks. Aaron calls me back saying it’s a Freon leak again. He said it was taken care of and ready for pick up. A week later the car isn’t blowing cold again. I love the sales team at Classic but this is my 4th or 5th time trying to get this issue taken care of. I’ve never had a good experience or something taken care of by the GM service department. I don’t know if I can trust bringing my car back to y’all.

GALVESTON, TX

Mamie L|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

8/10/2026

Good

GALVESTON, TX

Wesley L|2019 Chevrolet Cruze

Confirmed Service Customer

6/14/2026

My experience was great.

ABIGAIL COFFEY

6/14/2026

Thank you for allowing Abi to assist you on your most recent visit. We appreciate you taking the time to let us know how satisfied you were

Business Response

GALVESTON, TX

Robert M|2021 GMC 1500 Sierra

Confirmed Service Customer

6/14/2026

My service adviser went above and beyond to help me resolve the issue I had with my truck.

JOHN BISHOP

6/14/2026

Thank you for allowing John to help you with your most service visit. Classic Auto Group Galveston appreciates you’re business

Business Response

GALVESTON, TX

Mamie L|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

7/17/2026

Took more time than I expected

AARON JOHNSON

7/18/2026

Thank you for letting us know about your experience, there are some repairs that could take a bit longer than others, we do appreciate your patience and understanding.

Business Response

GALVESTON, TX

Isidro P|2023 Chevrolet Tahoe

Confirmed Service Customer

8/1/2026

Thank you for asking me about my experience. I was greeted by Mr. Bishop who was pleasant. I mentioned when the vehicle was purchased it was promised with 2 free oil changes. The vehicle was taken for its second oil change for some reason the paperwork had an error. Mr. Bishop was able to correct the paperwork. The only gripe is the appointment was made prior to be there at 7am. I arrived before time and my vehicle was taken into the shop. The wait was longer than expected, which is my only gripe.

FRIENDSWOOD, TX

Michael L|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

4/21/2026

The Classic Galveston team always takes care of us! We appreciate the prompt and attentive service!

LEAGUE CITY, TX

OFELIA Y|2026 Chevrolet Trax

Confirmed Sales Customer

4/27/2026

My experience was beyond good. It was explained and done in a good manner that left me satisfied.

VICTORIA, TX

David W|2026 GMC Sierra 3500 HD

Confirmed Service Customer

6/26/2026

I arrived at Classic GMC with a serious issue with my truck while staying in one of the Galveston area RV parks. Aaron Johnson was my service advisor who listened when I explained my situation and said he would do everything he could to get me back on the road. In only a few hours he called and was finished with my truck and would send a driver to pick me up so I could get my truck. I was truly impressed with Aaron's customer service approach and willingness to help.

TOMBALL, TX

Michael L|2023 Chevrolet Suburban 1500

Confirmed Service Customer

6/26/2026

Aaron and the team always take care of us! We appreciate the constant communication and prompt service. We appreciate you getting us ready for our summer road trip! Thank you, Classic Galveston!

LEAGUE CITY, TX

Anita T|2022 GMC Terrain

Confirmed Service Customer

7/1/2026

Friendly, cooperative and supportive. Thank you.

JOHN BISHOP

7/18/2026

Thank you for allowing John to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

TEXAS CITY, TX

Donald C|2023 GMC Sierra 2500 HD

Confirmed Service Customer

7/1/2026

John the service advisor was great couldn’t been any better but service manger was terrible should be replaced cause he is a ass and hard headed

JOHN BISHOP

7/18/2026

Thank you for allowing John to assist you with your most recent visit at Classic Auto Group Galveston, we know you have a choice when it comes to helping you with your vehicle needs so thanks again for allowing us to help

Business Response

GALVESTON, TX

Wesley L|2019 Chevrolet Cruze

Confirmed Service Customer

7/15/2026

Very good experience.

ABIGAIL COFFEY

7/18/2026

Thank you for allowing Abi to assist you with your most recent visit, we are pleased to know that you enjoyed your visit

Business Response

GALVESTON, TX

Jennifer A|2026 Chevrolet Trax

Confirmed Service Customer

7/22/2026

You guys are great you checked on us and kept us posted on status of our car

FRIENDSWOOD, TX

ROBERT C|2026 GMC Sierra 1500

Confirmed Sales Customer

7/27/2026

Excellent staff especially Kathleen Robins and Dave Robins.

PASADENA, TX

Deciderio L|2023 Buick Encore GX

Confirmed Service Customer

8/3/2026

It was a great experience. Joe and Abby are awesome. Very helpful and supportive. They went over and beyond to help me with getting my vehicle fixed. They are very nice and explain details. I trust them and appreciate all their great hard work.

EL CAMPO, TX

Carolyn A|2026 Chevrolet Traverse

Confirmed Service Customer

8/3/2026

I brought my 2026 Traverse in for its first oil change. I made the appointment online and arrived to find them ready to take care of my Traverse. I waited and it was fast & easy. In no time my Traverse was ready and not inky had they changed the oil & rotated the tires my traverse was sparkling clean from a being washed. Thank you Classic Chevy Galveston and to my service advisor too!

SANTA FE, TX

Gretchen M|2025 Chevrolet Silverado 1500

Confirmed Service Customer

7/20/2026

Fast service on my day off!! :)

GALVESTON, TX

DARLENE F|2027 Chevrolet Equinox

Confirmed Sales Customer

7/30/2026

Jeffrey Pennington , made the experience easy and answered all of my questions and concerns. He’s very professional and knowledgeable. The whole process was very good!

LEAGUE CITY, TX

John W|2021 GMC Canyon

Confirmed Service Customer

7/30/2026

Dropped it off for warranty work due to vibration when driving. Sat untouched for 7-8 days. Called twice to check, was told both times someone would get answer and call back. DID NOT HAPPEN.!!! So, on Wednesday day 9, on way to Dr. for an appointment for my wife, she made 5-6 calls looking for answers and even tried to reach the GM. All the while I am without my vehicle/transportation. Finally that afternoon someone reached out to me saying they checked, found the issue and I should be able to pick up my vehicle the next afternoon. So, Thursday afternoon I had to call and was told it would be waiting for me when I got there…..

BAYOU VISTA, TX

Diana L|2026 Buick Enclave

Confirmed Service Customer

7/30/2026

Great dealership! John scheduled my Buick for service and it was easy in and out. He explained everything that was done to my vehicle. Very professional. I highly recommend Classic Auto in Galveston!!

DICKINSON, TX